Loan Application Related Queries

While applying, it says PAN / Aadhaar already exist
If you come across an error that says your PAN, Aadhaar already exists, chances are you have already registered with us for a loan. To solve the error eithe...
Mon, 9 Dec, 2019 at 3:02 PM
I had entered incorrect bank details, what now?
If you have entered incorrect bank details while applying for the loan, please email us the details immediately to It is important t...
Mon, 9 Dec, 2019 at 3:02 PM
How do I apply for an InstaMoney loan?
To apply for an Instamoney loan, you need to download the Instamoney app from the play store and install it on your phone. If you are applying for the fir...
Mon, 9 Dec, 2019 at 3:02 PM
Why should I pay application fee?
You pay a small Assessment fee of INR 199/-. while applying for an InstaMoney Loan. This fee is charged towards your loan evaluation and covers credit asses...
Fri, 14 Aug, 2020 at 5:17 PM
Unable to upload documents
If you are facing issue while uploading documents, please close and restart the app. Try uploading the documents again.   Make sure to click on ‘Upload No...
Mon, 9 Dec, 2019 at 3:02 PM
How do I cancel my loan application?
You may cancel your loan application until it is approved by sending us an email to However, once the loan is approved, cancellations a...
Mon, 9 Dec, 2019 at 3:02 PM
What if my app is not responding?
This might happen if your device is unsupported or if have an old version of the app. Try updating the app to the latest version. If you have the latest ver...
Mon, 9 Dec, 2019 at 3:02 PM
How do I change my profile data?
You may always go back in the app while applying for the loan to change your profile details. Once the loan request is submitted, it is not allowed to t...
Mon, 9 Dec, 2019 at 3:02 PM
What is the processing fee & gap interest?
The processing fee for the InstaMoney loan depends on the loan amount.    Loan amount Rs. 5,000 - Rs. 299 + GST Loan amount Rs. 6,000 - Rs. 7,00...
Mon, 30 Mar, 2020 at 4:13 PM
My loan is approved however, I am not able to login to dashboard
You can only login to the dashboard once the amount is disbursed to your bank account. Applicable for: InstaMoney, InstaLoan, Shopkeeper Loan
Mon, 9 Dec, 2019 at 3:03 PM