LenDenClub Helpdesk

Samanya Prashn 8

• Kya InstaMoney (Peer to Peer lending platform) RBI dwara niyantrit hai?
• LenDenClub kya hai?
• Main InstaMoney loan ke liye kaise apply kar sakta hun?
• InstaMoney loan lene ke liye konse documents ki zarurat hai?
• Kya meri personal or financial details LenDenClub me safe hai?

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Registration Prakriya Samanya 8

• Main registration/re-verification fees kyon pay karun?
• Kya aap registration/re-verification fee loan amount se debit kar sakte hain?
• Loan approve hone me kitna time lagta hai?
• Main apna loan status kaise check kar sakta hun?
• Loan tenure kitne mahine ka hai?

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Disbursal Ke Baad Wale Prashn 5

• Processing fees kya hai?
• Gap interest kya hai?
• Main apna mobile number/ email id/ bank account update karna chahta hun?
• Main apni EMI date kaise change kar sakta hun?
• Kya main apna loan partially close kar sakta hun?

Repayment Se Related Prashn 8

• Apni EMI date kaise dekh sakta hun?
• Apne loan ka ECS status kaise check kar sakta hun?
• Kya mujhe apni EMI manually bharna hai?
• Apna EMI amount kaise check kar sakta hun?
• EMI kaise pay kar sakta hun?

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Loan Closure Ke Baad Wale Prashn 4

• Mera loan close ho chuka hai, NOC kaise milega?
• Main loan ke liye kab re-apply kar sakta hun?
• Kya mera loan credit bureau jaise CIBIL/ CRIF/ Highmark ko report kiya jaata hai?
• Mera loan close ho chuka hai lekin credit report me update nahin hua hai?

General Queries 11

• What is InstaMoney Plus?
• How do I apply for InstaMoney Plus?
• Once the Limit is approved when I can start using the funds?
• How can I use the limit?
• What if I don’t require the whole amount now? Till what time I can use the funds?

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Repayment Queries 6

• What is the billing cycle? How does it work?
• What is the EMI date? How will the EMI date be decided?
• What is the total Due?
• What is the total current due?
• What is the minimum due? Can I always pay the minimum due amount?

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सामान्य प्रश्न 8

• क्या Instamoney (सहकर्मी से सहकर्मी ऋणदाता मंच) RBI द्वारा विनियमित है?
• LenDenClub क्या है?
• मैं एक InstaMoney ऋण के लिए आवेदन कैसे करूँ?
• InstaMoney का लाभ उठाने के लिए कौन से दस्तावेज़ आवश्यक हैं?
• क्या Lendenclub में मेरी व्यक्तिगत और वित्तीय जानकारी सुरक्षित है?

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पंजीकरण प्रक्रिया संबंधित 7

• मुझे पंजीकरण / पुन: सत्यापन शुल्क का भुगतान क्यों करना चाहिए?
• क्या आप मेरी ऋण राशि से पंजीकरण / पुनः सत्यापन शुल्क जमा कर सकते हैं?
• मेरे ऋण को स्वीकृत होने में कितना समय लगता है?
• मैं अपनी ऋण स्थिति कैसे देख सकता / सकती हूं?
• ऋण अवधि क्या है?

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पोस्ट अव्यवस्थित प्रश्न 5

• प्रोसेसिंग फीस क्या है?
• गैप ब्याज क्या है?
• मैं अपना मोबाइल नंबर / ईमेल आईडी / बैंक खाता विवरण अपडेट करना चाहता हूं?
• मैं अपनी ईएमआई तिथि कैसे बदल सकता हूं?
• क्या मैं अपना ऋण आंशिक रूप से बंद कर सकता हूं?

चुकौती संबंधी 8

• मेरा EMI दिनांक कैसे जांचें?
• मेरे ऋण की ईसीएस स्थिति की जांच कैसे करें?
• क्या मुझे मैन्युअल रूप से ईएमआई का भुगतान करना चाहिए?
• मेरी ईएमआई राशि की जांच कैसे करें?
• ईएमआई भुगतान कैसे करें?

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पोस्ट क्लोजर क्वेरीज़ 4

• मेरा ऋण बंद हो गया है, मुझे एनओसी कैसे मिलेगी?
• मैं ऋण के लिए पुन: आवेदन कब कर सकता हूं?
• क्या मेरे ऋण की सूचना CIBIL / Experian / CRIF / Highmark जैसे क्रेडिट ब्यूरो को दी गई है?
• मेरा ऋण बंद है लेकिन क्रेडिट रिपोर्ट अपडेट नहीं की गई है?

General Queries 8

• Is InstaMoney (Peer to Peer Lending platform) regulated by RBI?
• What is LenDenClub?
• How do I apply for an InstaMoney loan?
• What documents are required to avail InstaMoney?
• Is my personal and financial information secure in Lendenclub?

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Registration Process Related 8

• Why should I pay the registration/re-verification fee?
• Can you debit registration/re-verification fee from my loan amount?
• How long does it take to get my loan approved?
• How can I check my loan status?
• What is the loan tenure?

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Post Disbursal Queries 5

• How much is the processing fee?
• What is Gap Interest?
• I wish to update my Mobile number/Email id/Bank Account Details?
• How Can I Change My EMI date?
• Can I close my loan partially?

Repayment Related 8

• How to check my EMI date ?
• How to check the ECS status of my loan?
• Should I pay EMI manually?
• How to check my EMI amount?`
• How to make EMI payment?

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Post Closure Queries 4

• My loan is closed, How will I get NOC?
• When can I reapply for a loan?
• Is my loan reported to the Credit Bureau like CIBIL/Experian/CRIF/Highmark?
• My loan is closed however Credit report is not updated?

Moratorium 1

• Everything you need to know about Moratorium

General Queries 9

• What is LendenClub?
• How do borrowers and investors communicate about the loan?
• How can I manage my risk with LenDenClub?
• Can a company/non-individual lend?
• Is the interest taxable?

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Pre-Registration Queries 4

• How to get started as an Investor?
• How long does it take to approve my Investor application?
• How is my identity protected on LenDenClub?
• Are there any charges involved with the registration or investment?

Account Related Queries 8

• Procedure to add funds in Lenden account
• Procedure to withdraw funds from Lenden account
• How to change registered details like bank account, mobile number, email id, etc in lenden account?
• How to check all the transactions?
• What all reports are available for an Investor?

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Investment Queries 10

• How to check all the Investments?
• What is the maximum / minimum amount to invest in a single loan?
• What are the Investment plans available?
• Can investments be redeemed anytime?
• How to check borrower details (personal, professional, financial, loan agreement)?

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Repayment Queries 4

• How to check the repayment status of all investments?
• How does the repayment take place and where it will be credited?
• What are the delay charges paid by borrowers?
• What are the efforts taken for loan recovery?

Loan Repayment Related Queries 7

• What is my loan EMI amount?
• Is there any prepayment charges?
• Is my loan data reported to credit bureau like CIBIL, Experian?
• What is my repayment date?
• How do I pay my loan EMI?

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Loan Application Related Queries 18

• I received less amount than the approved amount, why?
• While applying, it says PAN / Aadhaar already exist
• What is the processing fee?
• What is broken period charges or gap interest?
• How do I apply for a Personal Loan?

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General 8

• What is FMPP?
• How to register for FMPP?
• How to create an FMPP?
• Are there any eligibility criteria to apply for FMPP?
• Can I apply for more than one FMPP?

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Portfolio and Returns 11

• What are the estimated returns?
• How do I strategise my investments?
• What is a Net Worth Certificate?
• How do I withdraw my FMPP?
• What is yield?

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