LenDenClub borrower ko repayment track par rakhne ke liye proactive recovery process follow karta hai.
Initial stage par SMS, email, WhatsApp, push notifications, bot calls, manual calls aur regular follow-ups ke through reminders diye jaate hain. Borrower agar continuously repayment miss karta hai, toh recovery team ke through escalated follow-ups, external recovery agencies aur applicable cases mein field visits bhi kiye ja sakte hain.
Borrower ke repayment delays, defaults aur NPA status ki credit bureau reporting bhi continue ki jaati hai.